Tuesday, November 24, 2020
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Human Capital Management Under the New Normal

As COVID-19 continues to shake up industries and their functions, how can HR leaders and businesses help their organisations thrive and adapt in to the “new normal”? LinkedIn’s Head of Asia, Talent and Learning Solutions, Mr Frank Koo, shared his insights on the interesting topic with over 90 attendees via a webinar on 29 May.

Mr Koo opined that besides an increased emphasis on data analytics, companies can expect corporate recruitment, learning and engagement processes to undergo a reinvention. Companies are more likely to hire more contractual roles to support company functions, while employees will be encouraged to learn new skills within a short period of time to adapt to a blended workplace culture. The days of annual employee surveys are also likely to be over as companies seek to learn about employee sentiments and take action on employee engagement on a more frequent basis.

During the engaging Question and Answer session, a viewer asked if employers are still hiring during this season, Mr Koo responded that opportunities would be reduced, and thus there is a need for job seekers to remain flexible, especially for fresh graduates. He empathised that within a short period of time, everybody was subjected to a VUCA (volatility, uncertainty, complexity and ambiguity) world and have to learn how to adapt quickly. For fresh graduates, he suggested that they be open to taking up an internship or traineeship in a choice company if they are able to.

As for the increase in Work-From-Home options and contractual jobs, he pointed out a silver lining to working remotely. “It extends your talent pool beyond Singapore. There will also be more freelancing opportunities as companies will look to employ more contractual workers or freelancers to support their needs,” he elaborated. Conversely, he added that humans are still social creatures by nature and acknowledged that companies would need to rally people together in order to develop a strong work culture.

Providing some parting words on how one can adapt and ready himself for the “new normal”, Mr Koo suggested upgrading one’s skillset in terms of digital skills as more processes are becoming digitalised and automated. Soft skills such as how to make use of data to create useful insights, effective communication while working remotely and resilience are all important tools in adapting for the future. “It’s a good time for experiential learning as many of us are forced to adapt to a new way of working and living” he added, referring to this season of COVID-19 pandemic.

If you would like to rewatch or catch the webinar, click here


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